Support

 

    • Customer Service Announcement – Winter Holiday Closure

      Konami Customer Support will be closing for the Holidays.

      We will be closed from December 22, 2016 through January 2, 2017 and returning on the January 3, 2016.

      In the meantime if you have any issues, please submit a ticket to us via the portal or look through our FAQs in case the answer is there.

      When we return we will be answering all inquiries in the order they are received and due to the expected volume it may take up to 3 business days after we return before you’ll receive an update.

      We apologize for the delays and thank you for your patience.

      Happy Holidays from your KONAMI Customer Support Team.


      Customer Service Announcement – Holiday Closure

      Konami Customer Support will be closing for Thanksgiving.

      We will be closed from noon PT November 23, 2016 and returning on November 28, 2016.

      In the meantime if you have any issues, please submit a ticket to us via the portal or look through our FAQs in case the answer is there.
      When we return we will be answering all inquiries in the order they are received and due to the expected volume it may take up to 3 business days after we return before you’ll receive an update. We apologize for the delays and thank you for your patience.

      Have a happy and safe holiday from your KONAMI Customer Support Team.

       

      Customer Service Announcement – Holiday Closure

      Konami Customer Support will be closing for Labor Day.

      We will be closed on September 5th and returning on September 6th.

      In the meantime if you have any issues, please submit a ticket to us via the portal or look through our FAQs in case the answer is there.
      When we return we will be answering all inquiries in the order they are received and due to the expected volume it may take up to 3 business days after we return before you’ll receive an update. We apologize for the delays and thank you for your patience.

      Have a happy and safe holiday from your KONAMI Customer Support Team.


      Termination of Online service - PES 2015

      Termination of Online service

      The online service for this title has been terminated on 25/08/2016 4:00 (UTC).

      We would like to thank you for your loyal support. We would also like to thank you for your continued support of the PES series.

       

      Customer Service Announcement – Website Maintenance

      Konami Customer Support will be closed due to website maintenance. We will be closed on August 12th, 2016 and will return on August 15th, 2016.

      In the meantime if you have any issues, please submit a ticket to us via the portal or look through our FAQs in case the answer is there.

      When we return, we will be answering all inquiries in the order they are received. Due to the expected volume, it may take up to three business days after we return before you’ll receive an update. We apologize for the delays and thank you for your patience and understanding.

      Sincerely,
      Konami Customer Support Team

       

    • Customer Service Announcement – Winter Holiday Closure

      Konami Customer Support will be closing for the Holidays.

      We will be closed from December 22, 2016 through January 2, 2017 and returning on the January 3, 2016.

      In the meantime if you have any issues, please submit a ticket to us via the portal or look through our FAQs in case the answer is there.

      When we return we will be answering all inquiries in the order they are received and due to the expected volume it may take up to 3 business days after we return before you’ll receive an update.

      We apologize for the delays and thank you for your patience.

      Happy Holidays from your KONAMI Customer Support Team.


      【Service Retirement Announcement】Yu-Gi-Oh! BAM Pocket

      Thank you very much for your continued support for Yu-Gi-Oh! BAM Pocket.

      However, we regret to inform everyone that Yu-Gi-Oh! BAM Pocket will be retired as of September 9th, 2016.


      Termination of Online service - PES 2015

      Termination of Online service

      The online service for Pro Evolution Soccer 2015 will be terminated on 25/08/2016 4:00 (UTC). We would like to thank you for your loyal support.

      Please note that all of your myClub coins or GP within the game will be invalidated at the same time as the termination of Online service. If you still have left myClub coins or GP, please spend them until the termination of Online service.

      We would also like to thank you for your continued support of the PES series titles.


      [Metal Gear Online] Purchased Character Slots

      Dear Customers, who have purchased the character slot with MB coins

      We have confirmed the phenomenon that the created character data in the purchased character slot disappears unintentionally. If you encounter this problem, please contact our Customer Support ( https://us.konami.com/support/ ). We apologize for any inconvenience this may have caused and appreciate your understanding.

      Thank you.


      Customer Service Announcement – Holiday Closure

      Konami Customer Support will be closing for the Holidays.

      We will be closed from December 24th through January 3rd and returning on the January 4th.

      In the meantime if you have any issues, please submit a ticket to us via the portal or look through our FAQs in case the answer is there.

      When we return we will be answering all inquires in the order they are received and due to the expected volume it may take up to 3 business days after we return before you’ll receive an update. We apologize for the delays and thank you for your patience.

      Happy Holidays from your KONAMI Customer Support Team.

       

  • Metal Gear Solid 2 Substance™ ATI Patch

    This patch allows the game to operate in a RADEON series environment (RADEON 8500 or higher)


    Silent Hill 2 PC NVIDIA Patch

    The following update is used to address missing text and/or missing videos on nVIDIA GeForce FX cards. Mobile chipsets are not included. How to install:
    Download the ZIP file below and extract the file, “device.fix” to the root of the Silent Hill 2 program folder (C:\Program Files\Konami\Silent Hill 2, by default). You may overwrite the existing “device.fix” file if prompted.


    Silent Hill 2 PC SOUND Patch

    If you are experiencing problems with sound looping while playing, please download the patch below. This patch is for the US version ONLY!!!!

  • Konami Customer Support Center

    In order to better serve you, we would like to take this opportunity to introduce you to our new support process!

    Here on our new Konami Customer Support Center you can navigate our in-depth Knowledge Base with over 200 articles, which is available 24 hours a day, 7 days a week, or walk through our simple to use trouble-shooter. If you can’t find your answer there, you can submit a ticket to our knowledgeable Customer Support Team!

    The following features are available at the Konami Customer Support Center:

    channelknowledge

    Knowledgebase:
    Here you will find over 200 articles written by our experienced Support Team, many of the answers you need will be found here.

    channeltroubleshooter

    Troubleshooter:
    Select the name of your game from the list to see what articles might be of interest to you.

    channelticket

    Submit a Ticket:
    If you are unable to find your answers in the Knowledgebase, you can submit a ticket to our Customer Support Team here.

    channeldownload

    Downloads:
    If there are any pertinent downloads from Support, they will be hosted here for you.